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BAföG Service Hotline:
0800 2236341

Mon-Thu 8am-6pm, Fri 8am-4:30pm

Contact persons

Responsibility is still based on the first letter of your surname, among other things.

General telephone consultation hours:
Monday: 1 - 3 p.m.
Wednesday: 9 - 12 a.m. & 1 - 5:30 p.m.

Student BAföG (Germany)

First letter of your surname:
A - EK (Team 301)

A - ALB / Examination Ms. Gebbert (Room A0420)
0421 2201 13083

ALC - BEK Ms. Seebeck (Room A0420)
0421 2201 13078 Usually available between 9 - 12 a.m.

BEL - CAJ Ms. Geerken (Room A0410)
0421 2201 13088 Usually available between 9 - 12 a.m.

CAK - DR Ms. Holzkamm (Room A0410)
0421 2201 13087 Usually available between 9 - 12 a.m.

DS - EK Mr. Nüsser (Room A0400)
0421 2201 13084

Head of working group Mr. Geißler (Room A0250): 0421 2201 13010

First letters of your surname:
EL - KOM (Team 302)

EL - GIK Mr. Nüsser (Room A0400)
0421 2201 13084

GIL - HIL Ms. Hoinka (Room A0400)
0421 2201 13095

HIM - ISK / Examination Mr. Köber (Room A0390)
0421 2201 13071 Usually available between 9 - 12 a.m.

ISL - KAS / Examination Ms. Heinke (Room A0380)
0421 2201 13086

KAT - KOM Mr. Wuttig (Room A0380)
0421 2201 13104

Working group management Ms. Petersen (Room A0220): 0421 2201 13020 Usually available between 9 a.m. - 12 p.m.

First letter of your surname:
KON - ROSD (Team 303)

KON - LAN Mr. Wuttig (Room A0380)
0421 2201 13104

LAO - MEG / Examination Ms. Krause (Room A0370)
0421 2201 13079 Usually available between 9 - 12 a.m.

MEH - ÖM Mr. Maiwald (Room A0370)
0421 2201 13093

ÖN - PF / Examination Ms. Eickhoff (Room A0360)
0421 2201 13090

PG - ROSD Ms. Scheffel (Room A0360)
0421 2201 13109

Head of working group Ms. Berg (Room A0200): 0421 2201 13030 Usually available between 9 - 12 a.m.

First letter of your surname:
ROSE - Z (Team 304)

ROSE - SAL Ms. Scheffel (Room A0360)
0421 2201 13109

SAM - SCHR Ms. Ludwigs (Room A0335)
0421 2201 13072 Usually available between 9 - 12 a.m.

SCHS - TAT Mr. Häseker (Room A0335)
0421 2201 13096

TAU - WIND Mr. Ekin (Room A0330)
0421 2201 13105

WINE - Z / Examination Ms. Stöckmeyer (Room A0330)
0421 2201 13076

Head of working group Mr. Gollnow (Room A0190): 0421 2201 13040

Student BAföG (abroad) &
Student BAföG (at home & abroad)

First letter of your surname:
A - KOD (Team 305)

A - BE / Examination Mr. Gärtner (Room A0320)
0421 2201 13085

BF - FA Ms. Kuzyk (Room A0310)
0421 2201 13097 Usually available between 9 - 12 a.m.

FB - JN Ms. Schenk Lopes (Room A0310)
0421 2201 13092 Usually available between 9 a.m. - 12 p.m.

JO - KOD Ms. Papenstein-Ruef (Room A0300)
0421 2201 13108 Usually available between 9 a.m. - 12 p.m.

Head of working group Mr. Bein (Room A0185): 0421 2201 13050

First letter of your surname:
KÖ - Z (Team 306)

KOE - LN Ms. Papenstein-Ruef (Room A0300)
0421 2201 13108 Usually available between 9 - 12 a.m.

LO - PL Ms. Lieb (Room A0300)
0421 2201 13106 Usually available between 9 a.m. - 12 p.m.

PM - SIL Ms. Haase (Room A0290)
0421 2201 13089

TF - Z Ms. Thiruchalvam (Room A0290)
0421 2201 13074

Head of working group Mr. Dierks (Room A0180): 0421 2201 13060

Important information for sending e-mails to the Office for Educational Support

Please use the online portal www.bafög-digital.de (alternatively: by post)to submit your application and to submit additional documents, evidence and declarations . No application by e-mail.

As of now, there is only one central e-mail address for BAföG. If already available, the funding number (without dots, e.g. 200000015xxxxxx) must be stated in the subject line to enable direct assignment to the funding case.
In addition, the full name of the applicant must always be given.

Only e-mails that

The system automatically rejects and does not process emails that:

You can only submit legal declarations, such as objections, by e-mail if you have signed the document and scanned it as a PDF.

Inquiries about the processing status / receipt of documents will also not be answered by e-mail. Under"Status of application processing", we provide weekly updates on the date on which we are currently processing yourapplication.

All incoming channels (BAföG digital, sending by post, e-mails) are processed according to the date of receipt. Multiple submissions of the same documents via different channels significantly increase processing times.